GENERAL POLICIES
Our Golden Rule
We will not tolerate harassment of any form. Immediate appropriate action will be taken for those that are rude or disrespectful, or those that harass our staff. Please treat us as you would like to be treated.
Appointment / Cancellation Policy
❗️By booking your appointment with us, you are agreeing to our appointment policy, which is provided below:
❗️Appointments booked on this website are strictly for SOMERSET NAILS & SPA, located at 441 Elizabeth Ave in Somerset, NJ. Other shops that are in our proximity are Panera Bread / Frank's Pizza / Wells Fargo Bank.
❗️Cancellations within 12 hours prior to your appointment will be considered a LATE CANCELLATION, and will result in a charge equal to 50% of the full appointment value (updated August 7, 2022). Cancellations within two hours of your appointment will be considered a VERY LATE CANCELLATION, and will result in a charge equal to 100% of the full appointment value. No-shows will result in a charge equal to 100% of the full appointment value. If you have an emergency, it is your responsibility to make every effort to notify the salon before the cancellation period. In emergency situations where a late cancellation or adjustment is required, the charge will be at the discretion of management.
You can notify us HERE or you can simply reply to the confirmation text message that is sent out. If you did not receive a text message, please use the link provided. As long as you notify us within the bounds of the policy, it will be considered proper and timely notification.
❗️Late cancellations / no-shows during holiday period(s) will result in a non-refundable charge equal to 100% of the full appointment value without exception.
FOR LATE ARRIVALS, depending on your time of arrival, the length of your service may be reduced to accommodate your appointment and our following clients, or the service may be cancelled without refund. If you would like a full service, you are required to arrive on time.
❗️We reserve the right to change/cancel your appointment for any reason, but generally will be related to:
- Anyone with a nail condition we suspect may be contagious and/or may be unsafe to perform a service on;
- Anyone with open or infected wounds;
- Rude or disrespectful individuals. As important as it is for our staff to be respectful to all guests, we as well ask for your equal treatment.
❗️Guests with frequent no-shows will be blocked from the ability to schedule further appointments, and we may require non-refundable pre-payments for future service(s).
❗️Please be advised, an appointment guarantees your place over walk-ins, but this does not necessarily mean you will be taken immediately upon arrival. At times, there may be a wait. If you have time constraints, DO NOT book an appointment, or consider scheduling your appointment when you have more availability as we may run behind at times. Our salon works very hard to ensure a timely service for all of our valued guests, but there may be occasions where we run late.
Refund
❗️ We do not provide refunds at our salon. If you are not completely satisfied with the service(s) you received, we will gladly make the necessary corrections by fixing the nail(s) or redoing the service(s) as long as you inform us within 1 week of your service.
Deposits
❗️ DEPOSITS will not be refunded, and can only be used towards services. A DEPOSIT is your agreement with the salon that you will be here for your requested service(s).
Customer Satisfaction
Customer satisfaction is of critical importance to us. If you are unhappy with your service, we ask that you let us know in a timely manner.
Non-salon Products / Implements
We will not use outside implements nor products as we cannot guarantee product / implement hygiene nor quality. We take great care in utilizing clean implements and products in order to best serve our guests.
Gift Card
❗️ Gift cards/certificates are non-refundable.
❗️ Gift cards that are lost will be forfeit as we may not be able to locate the purchase.
Children
We are an ADULTS ONLY salon, and infants are not permitted for their safety, to ensure the relaxation of all our valued guests, and to help our staff to be able to provide timely, excellent services.
Children (non-infants) must ALWAYS be on their best behavior or you will be asked to leave. Our valued guests choose SOMERSET NAILS & SPA for not only their nail care needs, but also to decompress from their stressful day. Also, it is difficult for our staff to provide quality services with on-going disturbances. Therefore, it is imperative that we minimize all disturbances as much as possible.
Cellular Phones
Cellular phones must be silenced. Should you need to make an important phone call, we ask you to keep your voice to a personal level. Calls on speaker are prohibited.
Lost/Damaged Personal Belongings
We are not responsible for lost/damaged personal belongings. We use products that may seriously alter/damage your valuables, and therefore, we ask you to leave your valuables at home.